60 percent of consumers prefer to call local businesses after finding them on Google.
As a business owner, you love when customers, especially prospective customers, call your business. It means they’re interested in purchasing your product or service. However, the same call can stand between you and closing the sale.
That’s right. If a customer is unable to reach your business, they’ll likely spend their money elsewhere.
How do you stop this from happening? This is where answering services come in.
A call answering service is offered by third-party companies that specialize in business communications. At a fee, they take over all consumer calls made to your business.
If you’re on the fence about hiring an answering service, read on to learn how your business stands to benefit.
1. Enable You to Run a 24-Hour Operation
Many small businesses owners desire to have enterprises that run 24/7. This is, however, not possible because of financial constraints. You’d have to hire more workers to operate the night shift.
The good news is running a 24-hour operation isn’t impossible. Hiring a phone answering service enables your business to move closer to operating round the clock.
While your doors might be shut when the sun falls, an answering service ensures people who call after you’ve closed down are able to talk to someone. Even having someone say that the business has closed for the day and they’ll be in touch in the morning can go a long way in turning that caller into a paying customer.
This helpful link has great information that will help you understand how an answering service works.
2. Good First Impressions
In a marketplace where consumers are spoiled for choice, making a purchase decision can come down to one simple thing: the business with the best first impression.
There are various elements a customer can look at when judging your business’s impressions. Perhaps it will be the quality of your website. Or how friendly a receptionist is.
For other customers, it’s how quickly they can get through when they call a business. Nobody likes waiting on the phone. A well-staffed answering service ensures your callers speak to an agent the first time they call – and without being on hold for long.
3. You Can Run an Efficient Remote/Home Business
Running a remote or home business comes with some challenges. In most cases, the business owners don’t have enough space or resources to have a worker whose main job is to attend to the phone lines.
An answering services provider takes this headache out of your plate. They’ll handle all your calls, enabling you to concentrate on other tasks.
Answering Services Are Calling. Pick Up!
There’s no doubt that phone answering services are beneficial to your business. In a nutshell, it will offer customers unappalled access to your business. When a prospective customer calls your business and gets hold of someone regardless of the time, they’ll likely become a paying customer!
Find the best answering service for your business, and keep reading our blog for more informative content.