58% of customers switch companies due to poor customer service. The same can be said for services such as a doctor’s office.
To keep your patients, it’s important to always have great customer service and take care of your patients. A doctor answering service is one way to do this.
Have you been wondering about how a medical answering service can help your business? Let’s look at it all in this article!
1. After Hours Service
Emergencies can happen at any time of the day, even when your offices are closed. One of the best benefits of a doctor answering service is that your patients will always have a live person to call if an emergency happens.
If they can’t be seen by a doctor in your offices at the time, the live person on the other end of the line can direct them to the nearest hospital for help. Otherwise, they can book them into the next availability, keeping your patient satisfied.
It can also be helpful if you have a doctor who is on-call that night so that they can see the patients without worrying about the phone calls.
2. Always Make Bookings
Booking appointments mean that your doctors will have patients to fill up their days. This is important so that you can see as many patients as possible, as doctors are in high demand.
You can also take bookings at any time of the day, even after-hours. This means that you won’t lose out on appointments if a patient books during the night.
Next-day appointments can also be accommodated this way if there’s an opening.
3. HIPAA
It’s vital that doctors are HIPAA compliant, and the same goes for a medical answering service.
A doctor answering service will have the knowledge and expertise needed to comply with HIPAA requirements. This allows you to forget about the issues of training them. This makes the service indispensable for physicians who would rather focus on the health and wellbeing of their patients.
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4. Let Doctors Be Doctors
Your doctors that work inside the office are meant to be working with patients in the examination rooms. Having an answering service can allow your doctors to focus on their patients that are present rather than answering phones.
With an answering service, you don’t have to worry about having your doctors answer the phone. The answering service will be able to answer their questions and concerns since they have the correct expertise.
5. Improve Your Customer Service
Customer service is important and can make or break your reputation with patients. One bad experience can be a lot for you to make up for and regain the trust of your patients.
Your practice depends on your patients and their impression of you. An answering service can keep them satisfied and connected whenever they need it most.
Hire a Great Doctor Answering Service
A good doctor answering service should be easy to work with and effective in helping patients. With the knowledge and expertise to get the job done right, you can’t go wrong.
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