3 Best Practices in Field Service Management for Security Integrators during the Coronavirus Outbreak


Great field service management procedures can be the difference between barely keeping on top of the business operations, expanding benefits, and beating the competition.

Building a more productive procedure requires some time and effort, but it is well worth the investment. This new article, “3 Best Practices in Field Service Management for Security Integrators during COVID-19” offers tips on how to 

  • Improve the workflow
  • Meet customer expectations
  • Make better decisions in the field

The number of field service providers operating predictively will double by 2025

Technologies Corporations are trendsetters at the edge of the enterprise with solutions and partners that empower organizations to gain a performance edge. Study findings reveal field service organizations in the telecommunications and technology businesses worldwide will expand the use of mobile technologies to enhance and transform workflows in the field.

To engage front-line workers at the edge of the business to become more productive, increase their job satisfaction, and at last improve client service, field service co-ops are expanding their investments in mobile phones. Today, just 28 percent of organizations equip more than half of their field teams with mobile technologies. Respondent’s project will grow to 44 percent by 2025.

Customer communication and connection during COVID-19

Customer operations are being significantly impacted in this time of crisis. A few customers are ramping down their operations even with current restrictions while others are forced to increase. Service leaders must connect with their customers to understand the impact of the environment on their present operations and their expectations around service support. Are planned maintenance visits essential? What are the best times for access to critical help equipment? These are only a portion of the relevant questions that should be asked. Moreover, it’s key that service leaders proactively communicate with their customers about resource requirements, personnel limitations, and overall service limits. This dialog will enable both parties to build up a mutual plan to guarantee that service needs are fulfilled without compromising health, security, and business operations.

Encourage Employees’ Sick Leave for Field Service Professionals to Stay Germ-Free

In case you’re a business, your workers must be aware of the significance of taking a day off if they feel unwell. Governments and organizations worldwide are urging employees to stay at home if they start to feel even mild symptoms, to stem the spread of the virus. Though having workers off sick is tough for business, it is fundamental at this difficult time to value the health of yourself, your workers, and others around you above all else.

Likewise, when taking on employments, it’s important to be careful and logical. If you walk into a client’s home and they appear to be unwell, it might be smarter to decline the work than take any risks. 

This advice should be followed not just now but throughout the year – especially during the flu season. When the virus inevitably dies down, one silver lining of the whole might be that we are more aware of our own cleanliness and place more prominent care on our health. Up to that point, it is important to protect yourself, make difficult however practical decisions and, above all else, wash your hands.